Household brief
The rhythm matters.
Live-in, travel, pets, guests and routines are captured before matching starts.
Public beta · Private household staff
Consultant-reviewed
private household staffing.
We confirm current availability before recommending an introduction. Identity, Right-to-Work and other checks are commissioned through an agreed provider route only when required.
Placement fees are due only on confirmed hire; optional plans are monthly. Candidates never pay Refined Staff.
How candidate review works
RS
Private candidate profile
Availability confirmed before recommendation
Humanreview
Right to Work provider route agreed first
Identity provider route agreed first
DBS/update status Commissioned when required
Driving licence Commissioned when required
References Commissioned when required
Reviewed by a consultant before any intro
Total fee · VAT included
£2,500Charged
on confirmed hire
Verification provider
Provider-based checks
Reviewed
Consultant-reviewed private household staffing.
Current
We confirm availability before recommending an introduction.
Secure
Identity and Right-to-Work checks use the provider route agreed for the placement.
£2,500
Total placement fee, including VAT.
For private staff
Good household roles, without candidate fees.
Join Refined Staff if you work as a nanny, chef, housekeeper, butler, PA, chauffeur, estate manager, couple or specialist household professional. Any proposed introduction is reviewed against your experience, current availability and privacy preferences.
- No candidate fees, ever. Refined Staff is paid by households.
- Your CV and documents stay private until you accept an intro.
- Tag every role you would genuinely take, including live-in, travel and international work.
What happens after you apply
1Tell us your roles, location and start date. It takes under a minute.
2Leave your contact details first. Add your CV now, or send it later.
3A Refined Staff consultant reviews your profile before any household sees it.
4You and the household separately accept the managed-intro rules and required text transcription before any private room is released. If either declines, the meeting does not proceed.
Human review
Software finds the fit. People make the call.
Every shortlist is reviewed before it becomes an introduction, so the software never has the final say.
Consultant accountable
Every shortlist is checked before it reaches a household.
The matcher ranks live candidate data, but Refined Staff still reviews role fit, availability, pay, privacy, documents and household context before an introduction is confirmed.
What that means
- Every shortlist is reviewed by a consultant before a household sees it.
- Both participants accept the meeting rules and required transcription before Refined Staff releases the private room.
- Compliance packs and placement terms stay blocked until consultant sign-off.
For sensitive, unusual or urgent briefs, contact Refined Staff before submitting the details online.
Simple placement pricing
£2,500 total, including VAT.
The fixed placement fee is charged only on a confirmed hire. Role timing and any additional checks are confirmed after consultant review.
How it works
Four steps. A person at every gate.
Software does the sorting. A consultant makes the judgement call.
1
Tell us the role
A two-minute brief — live-in or out, children, pets, travel, languages, diet, the household's rhythm.
2
Availability checked & reviewed
A consultant checks current availability and fit before recommending an introduction.
3
Agree, then meet
Household and candidate separately accept the managed-intro rules and required text transcription. A named consultant hosts the private room; no agreement means no meeting.
4
Checked, placed & supported
Appropriate checks are reviewed before sign-off. The placement handoff is recorded; active plans add self-service tracking, reminders and replacement-request routing.
In the household
For the way these homes actually run.
Private by design. Candidate faces are not shown publicly without consent.
Consultant review
Shortlists are checked.
Matches are ranked by fit, then reviewed by a Refined Staff consultant before an intro.
Vetting pack
Documents stay orderly.
Checks, references and sign-off history are tracked before placement terms are shared.
Compliance economics
Checked properly,
at the right moment.
Provider-held identity evidence
Identity and Right-to-Work evidence is collected through the provider route agreed for the placement. Refined Staff records the result and review status, not raw identity evidence.
Paid checks only when needed
DBS, Right to Work, identity and reference checks are ordered through provider portals at finalist or placement stage, not across the whole pool.
👤
A human signs off
Edge cases go to a supervised ops queue. Software supports the decision; it does not make the safeguarding call.
Coordinated through compliance partner routes
Agreed provider route
Identity, Right-to-Work and other checks are commissioned only when required and after the route and scope are confirmed.
What's in the pack
Right to WorkEnhanced DBSIdentity (IDV)Driving licenceReferences ×3Credentials
Pricing
Placement fee first. Plans if you want ongoing support.
The base offer is simple: pay a flat fee when you hire. Monthly plans add self-service placement admin, renewal tracking and plan benefits between hires.
Per placement
£2,500
total per successful placement
One hire, no ongoing commitment. This is the core Refined Staff offer.
You pay on success: £2,500 including VAT when a candidate is hired.
- Household-fit matching
- Consultant-reviewed shortlist
- Check scope agreed & placement handoff recorded
- One replacement search within 90 days, subject to terms
- Charged only on confirmed hire
Automation-first
Household
£149/mo
VAT included · automated support between hires
For households that want one self-service place to track placed staff, handoff tasks and renewal dates.
Placements are separate: the active-plan benefit reduces the £2,500 fee by 10% to £2,250 including VAT.
- £250 placement discount while active
- Contract, payroll & pension handoff checklist
- Automated reminders from the expiry dates you add
- Document-status tracker & staff messaging
- Plan-priority replacement requests
Estate
£495/mo
VAT included · multi-location workspace
For principals who want property, travel and team contexts grouped in one automated workspace.
One £2,500 placement credit per active membership year. After it is used, placements are £2,500 including VAT.
- Everything in Household support
- Property and travel contexts grouped from your briefs
- One annual placement credit while active
- Paloma or Adam review only exceptions and decisions
- Cancel at the end of the current monthly billing period
All displayed prices include VAT. Public-beta plan enrolment is open by request; self-serve card billing is not yet open. The plans automate tracking, reminders and billing benefits; they do not employ staff, run payroll or give legal advice. Paloma and Adam Irving review shortlists, safeguarding and exceptions rather than managing routine account activity.
Questions
Clear answers before you brief.
How does Refined Staff support compliance?
Existing documents are reviewed first; paid third-party checks are queued through provider portals before placement and signed off by a consultant. Refined Staff supports the hiring decision, but households keep their legal duties as employers.
Do you really vet people, or is it all software?
Software ranks the pool and tracks documents. People make the judgement calls, choose when paid checks are justified, and meet candidates where it matters.
What if it doesn't work out?
A paid placement includes one replacement search within 90 days, subject to the terms. Active plans flag replacement requests as priority; Estate also applies one placement credit per membership year.
When will I receive recommendations?
Timing depends on the role and current availability. A consultant confirms the route and timing after reviewing your brief.
Begin
Start with a brief.
Receive a reviewed shortlist.
Tell us the role, rhythm and non-negotiables. Refined Staff will confirm the available route and timing after consultant review, and you pay only when a hire is confirmed.
No fee to brief · No fee for a shortlist · Charged only on confirmed hire