Household brief
The rhythm matters.
Live-in, travel, pets, guests and routines are captured before matching starts.
Public beta · Private household staff
Software-led
private household staffing.
The platform matches opted-in candidates to household briefs, requests current availability and coordinates checks only when required. Paloma or Adam steps in for exceptions, safeguarding and placement decisions.
Households pay £2,500 including VAT only on a confirmed hire. Candidates never pay Refined Staff.
How matching works
RS
Private candidate profile
Role fit and availability handled online
Softwarematched
Right to Work provider route agreed first
Identity provider route agreed first
DBS/update status Commissioned when required
Driving licence Commissioned when required
References Commissioned when required
Recruiter oversight is reserved for exceptions and key decisions
Total fee · VAT included
£2,500Charged
on confirmed hire
Verification provider
Provider-based checks
Software-led
Routine matching and administration happen online.
Current
We confirm availability before recommending an introduction.
Secure
Identity and Right-to-Work checks use the provider route agreed for the placement.
£2,500
Total placement fee, including VAT.
For private staff
Good household roles, without candidate fees.
Join Refined Staff if you work as a nanny, chef, housekeeper, butler, PA, chauffeur, estate manager, couple or specialist household professional. The platform matches roles against your experience, current availability and privacy preferences.
- No candidate fees, ever. Refined Staff is paid by households.
- Your CV and documents stay private until you accept an intro.
- Tag every role you would genuinely take, including live-in, travel and international work.
What happens after you apply
1Tell us your roles, location and start date. It takes under a minute.
2Leave your contact details first. Add your CV now, or send it later.
3Your profile stays private until an introduction is proposed; Paloma or Adam only steps in where a decision or exception needs human judgement.
4You and the household separately accept the managed-intro rules and required text transcription before any private room is released. If either declines, the meeting does not proceed.
Recruiter oversight
Software handles the routine. Recruiters step in where judgement matters.
Matching, availability prompts, documents and reminders are automated. Paloma and Adam focus on exceptions, safeguarding and placement decisions.
Human oversight, where needed
Recruiters focus on the decisions software should not make.
The platform handles routine matching and workflow. Paloma or Adam reviews unusual circumstances, safeguarding concerns and placement readiness when human judgement is required.
What that means
- Software ranks opted-in candidates using the brief, profile data and current responses.
- Both participants accept the meeting rules and required transcription before Refined Staff releases the private room.
- Paloma or Adam reviews exceptions, safeguarding concerns and placement decisions where needed.
Routine account activity is automated. Refined Staff does not offer a 24/7 recruiter or concierge line.
Placement-fee calculator
See the difference a flat fee can make.
Move the salary slider to compare Refined Staff's £2,500 VAT-inclusive placement fee with an illustrative agency fee of 15–25% of annual salary.
Illustrative percentage fee
£10,200 – £17,000
15–25% of annual salary
Refined Staff
£2,500
total per successful placement, VAT included
Estimated saving
£7,700 – £14,500
equivalent to 1.4 – 2.6 months of salary
Illustrative comparison only. Actual agency percentages, minimum fees and VAT treatment vary, so compare this with the quote you receive.
How it works
Four steps. Mostly handled online.
The platform keeps routine matching and administration moving. Paloma or Adam steps in when a decision needs human judgement.
1
Tell us the role
A two-minute brief — live-in or out, children, pets, travel, languages, diet, the household's rhythm.
2
Matched & availability requested
Software ranks opted-in candidates against the brief and requests current availability before an introduction is proposed.
3
Agree, then meet
Household and candidate separately accept the managed-intro rules and required text transcription before the private room is released. Recruiter involvement is limited to cases that need it.
4
Checked, placed & supported
Check outcomes and the placement handoff are recorded. Paloma or Adam reviews exceptions, safeguarding concerns and placement decisions where judgement is required.
In the household
For the way these homes actually run.
Private by design. Candidate faces are not shown publicly without consent.
Software-led shortlist
Matches stay focused.
Candidates are ranked by fit and current data. Recruiter review is reserved for exceptions and placement decisions.
Vetting pack
Documents stay orderly.
Checks, references and sign-off history are tracked before placement terms are shared.
Compliance economics
Checked properly,
at the right moment.
Provider-held identity evidence
Identity and Right-to-Work evidence is collected through the provider route agreed for the placement. Refined Staff records the result and review status, not raw identity evidence.
Paid checks only when needed
DBS, Right to Work, identity and reference checks are ordered through provider portals at finalist or placement stage, not across the whole pool.
👤
Human oversight for exceptions
Routine administration stays automated. Paloma or Adam reviews safeguarding concerns, unusual cases and placement decisions where needed.
Coordinated through compliance partner routes
Agreed provider route
Identity, Right-to-Work and other checks are commissioned only when required and after the route and scope are confirmed.
What's in the pack
Right to WorkEnhanced DBSIdentity (IDV)Driving licenceReferences ×3Credentials
Pricing
One clear price. Pay only when you hire.
£2,500 including VAT per successful placement. No subscription and no ongoing commitment.
Per successful placement
£2,500
including VAT · charged only on confirmed hire
Brief a role and use Refined Staff without joining a monthly plan.
Nothing to pay upfront: brief a role, review suitable profiles and request an introduction. The fee is due only when a candidate is hired.
- Software-led shortlist from opted-in candidates
- Current availability requested before an introduction
- Recruiter oversight for exceptions, safeguarding and placement decisions
- Check scope agreed & placement handoff recorded
- One replacement search within 90 days, subject to terms
No subscription. Candidates never pay Refined Staff. Any third-party check cost outside the agreed placement scope is approved with the household before an order is made.
Questions
Clear answers before you brief.
How does Refined Staff support compliance?
The platform records document status and queues agreed third-party checks before placement. Paloma or Adam reviews exceptions and safeguarding decisions where needed, but households keep their legal duties as employers.
Is it all software?
Routine matching, availability prompts, document tracking and reminders are automated. Paloma or Adam provides limited oversight for unusual cases, safeguarding and placement decisions.
What if it doesn't work out?
A paid placement includes one replacement search within 90 days, subject to the terms.
When will I receive recommendations?
Timing depends on the role and current candidate responses. The platform handles routine progress updates; recruiter contact is reserved for cases that need it.
Begin
Start with a brief.
See suitable candidates.
Tell us the role, rhythm and non-negotiables. Refined Staff handles routine matching and progress online, with Paloma or Adam reviewing only the exceptions and decisions that need human judgement.
No fee to brief · No fee for a shortlist · Charged only on confirmed hire